Advanced Trusted Partner Programme

The best teams have great coaching, training and expertise working directly with them, developing a clear strategy but then ensuring they are at their best in the moments that matter. That is what this programme offers your teams responsible for your most important clients: to work directly with me in a practical, sleeves rolled up way.

This structured programme combines training, personal and group coaching and Team Clinics where we explore opportunities and challenges to agree an approach based on the principles of Trusted Partnership.

Each programme is designed with you to fit into your culture, team structure and organisational strategy. But the basis is always the same: work with the team to shift mindset to being a Trusted Partner, decide with them some core elements specific to that account, and then put these into practice with the client. Over the course of 9-12 months the position with the client will change and this programme will have in place lead and lag measures to ensure it is on track.

A short introduction to the Advanced Trusted Partner Programme

The Advanced Trusted Partner Programme

  • ✺

    CO-CREATION

    Working with you to design a programme that fits perfectly

    Discovery: interviews with client teams leadership and sample of clients

    Programme leadership workshop defining ambition and Visionary Narrative for the Programme, developing content and ensuring it is tailored to your company

    Agreement of what success looks and feels like, and how this will be measured and accountable

    Agreement of timings and logistics

    Iteration with the leadership team

  • ✺

    LANDING

    Foundational work immediately useful in real client situations

    Typically the following over a 4 month period:-

    Four half day workshops

    Four group coaching sessions per Team diving into client dynamics

    One on one coaching with senior professionals

    Ad hoc support for opportunities and challenges

    Workshop One: Mindset Shift

    Value of change

    Defining partnership

    Invitation to challenge existing assumptions and set clear intentions for the client relationship

    Real world situations where this changes things and how

    Workshop Two: Strategic Narrative

    Creation of visionary narrative of highest ambition with the client

    Structured process to get the team to define how they want to be seen by their client and why

    Workshop Three: defining and building trust

    Using the Trust Model as the basis for designing high trust relationships

    Developing a Relationship Agreement with the client

    Workshop Four: the skills of partnership

    Practical training about how to always lead high trust conversations and meetings

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    HARD WIRING

    Embedding Trusted Partner behaviours and actions into client engagement, making a measurable difference

    Monthly Team Case Clinics

    One on one coaching and support with individual professionals

    Practical, hands-on support for major opportunities and meetings

    In Case Clinics, Stuart facilitates practical discussion of specific opportunities and strategies, team members consolidate their learning, reflect on how it feels and what difference it makes, and use this to map out their approach in the future.They brainstorm with peers what works and how to improv.

    In one on one coaching sessions individuals can reflect on the difference this is making and raise any vulnerabilities or challenges, keeping their focus on trusted partnership .

    Practical support by Stuart will be available on an ad hoc basis as opportunities and situations arise.

  • ✺

    SUSTAIN

    This is how your company turns this exciting Programme into BAU for these and other target clients.

    End of Programme workshop with the teams to reflect, celebrate sucess and consolidate

    Regular team sessions organised by Team leaders

    Use of Strategic Narrative materials

    Storytelling and celebration of success

    We will use this learning to inform the development and iteration of the Programme with other cohorts

  • THROUGHOUT THE PROGRAMME

    From the start, new skills and behaviours will begin to be used in client engagement.

    Successes will be celebrated and shared, lessons learned and integrated.

    Lead and lag indicators will ensure measurability and accountability for the Programme.

  • OUTCOME

    Transition from valued supplier to Trusted Partner.

    Focused, intentional relationship design.

    Account wins, margin enhancement, client loyalty

    Aligned team, differentiated from rivals through the partnership behaviours and higher levels of trust.